Privacy Policy

Version of 20 September 2026

Draft — requires legal review. Written from what the site actually does, not from a template, but it is not legal advice and must be reviewed before publication. Items marked [TO CONFIRM] are facts we did not have.

1. Who we are

Tekvel FZCO (“we”) is the controller of the personal data described here.
Free zone: [TO CONFIRM] · Licence number: [TO CONFIRM]
Registered address: [TO CONFIRM — registered address, Dubai, UAE]
Contact: 61850@tekvel.com

[TO CONFIRM — this determines which law applies] Federal Decree-Law No. 45 of 2021 (the UAE Personal Data Protection Law) does not apply inside the DIFC or ADGM, which have their own data protection regimes. Whether this policy should cite the PDPL, DIFC Data Protection Law No. 5 of 2020, or ADGM Data Protection Regulations 2021 depends on which free zone Tekvel FZCO is licensed in.

We offer our services internationally, including to visitors in the European Union. Where the GDPR applies to a visitor, we rely on the legal bases set out in section 3 and honour the rights in section 6. [TO CONFIRM] whether an EU representative under GDPR Article 27 is required.

2. What we collect

CategoryDataWhyBasis
Software download request first and last name, email, phone (optional), company, position, country to send you the download link and follow up about the product consent; performance of a request you made
Site usage IP address, browser and device information, pages viewed, cookie identifiers to keep the site working; with your consent, to understand how it is used legitimate interests (strictly necessary cookies); consent (everything else)
Correspondence whatever you put in your message to reply to you consent; performance of a contract

We do not collect special categories of personal data, and the site is not directed at children.

3. Cookies and analytics

Strictly necessary cookies are always set — your session, the CSRF token on forms, and the record of your cookie choice. Analytics and marketing tags are not present in the page at all until you accept them; they are injected only after consent, and never if you decline.

The specific services are listed in our Cookie Policy. You can change your mind at any time — .

4. Who we share it with

We do not sell personal data. We share it with processors acting on our instructions: analytics and advertising providers (only with your consent), a bot-protection service on our forms, and our hosting and email providers. Enquiries submitted through the site are passed to our internal customer records system.

5. International transfers

We operate from the UAE and use service providers in the United States, the European Union and the Russian Federation, so your data may be transferred outside the country you are in.

[TO CONFIRM] — the transfer mechanism for each recipient. Under the PDPL, transfers to countries without an adequacy decision need an appropriate safeguard or an applicable exception; under the GDPR, Standard Contractual Clauses or equivalent.

6. Your rights

Depending on where you are, you may have the right to:

  • access the personal data we hold about you;
  • have inaccurate data corrected;
  • have your data deleted;
  • restrict or object to processing;
  • receive your data in a portable format;
  • withdraw consent at any time, without affecting processing already carried out;
  • complain to a supervisory authority — the UAE Data Office, or your local authority in the EU.

Write to 61850@tekvel.com. We aim to respond within 30 days.

7. Retention

We keep enquiry data until you withdraw consent or the purpose is fulfilled. [TO CONFIRM] — specific retention periods per category.

8. Security

Traffic is encrypted with TLS, and access to enquiry data is limited to staff who need it. [TO CONFIRM] — the organisational and technical measures to describe here, and the breach-notification procedure.

9. Changes

The current version is always at this address. If the set of cookies we use changes materially, we ask for your consent again.